About SmartPoll
SmartPoll is a Kyiv research agency running focus groups, in-depth and expert interviews, and surveys of city and community residents.
Pavlo Karaichentsev runs the groups and writes the note himself. We never name clients.
In more detail
Services
Extended focus groups. 10–12 participants, 3.5–4.5 hours, sometimes five.
In-depth interviews. One-to-one, 60–90 minutes.
Expert interviews. Conversations with people who know a situation from the inside.
Surveys. Face-to-face interviews with tablets and GPS control; phone surveys.
Discreet regional research. The sponsor stays unknown to participants and the local market.
Strategy sessions. One-to-one talks before the session; follow-up at 30, 60 and 90 days. On request.
What clients come with
A decision is weeks away and survey numbers contradict each other.
The topic is sensitive and people say what is expected of them.
A company is entering a region where it has not worked, and its name must not be known there.
A deal is offered by people the client does not know.
How the price is set
The price depends on the method, the number of groups or interviews, the length and the territory. We name the sum by email after the brief, within one business day.
Where we do not fit
Not a political consulting firm. Not a ratings company. Not a call centre running mass surveys without analysis.
Facts
| Name | SmartPoll |
|---|---|
| What it is | Research agency |
| City, address | Kyiv, Mykhailivska St, 21 |
| office@smartpoll.agency | |
| Phone | +38 (097) 782 54 45 |
| Languages | Ukrainian, English |
| Who moderates | Pavlo Karaichentsev |
| Formats | Groups of 3.5–4.5 hours (sometimes five); interviews; surveys; strategy sessions |
| Terms | NDA; sponsor unknown to participants on request; data deleted on agreed dates |
| Reply to a brief | Within one business day |
| Founded |
Full description
SmartPoll is a research agency based in Kyiv. We work with people who have a decision to make and who need to understand what stands behind the numbers.
What we do
Our main work is focus groups and interviews. These are qualitative methods: they explain how people reason, what words they use for your offer, and what changes their minds.
Alongside them we run surveys of city and community residents when a measurable picture is needed.
What is different here
Our groups are longer than the market standard. A standard group runs 1.5 to 2 hours; ours run 3.5 to 4.5. The first hour almost always produces the answers people believe are expected of them.
The person who moderates writes the note. There is no chain of intermediaries between the room and the decision-maker.
Work can be bought in parts: full study, fieldwork only, moderation only, or recruitment only.
Who we work for
Owners and executives; international research agencies needing a partner in Ukraine; companies assessing a region before entering it; teams working with local communities.
We do not name clients, in conversation or on this site.
How to start
Send a short description: the decision you are preparing, what you already know, and your deadline. We reply by email within one business day with whether we can help, which format fits, and what it costs.
Facts
Name: SmartPoll. City: Kyiv. Working languages: Ukrainian and English. Email: office@smartpoll.agency.
Updated: 31.10.2026